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Speaker
Hank Brigman: Delivering Insights that will Educate and Entertain While Improving Customer-Centricity
"I expect my efforts to immediately improve attendee's customer-centricity. Everyone will go forward with a better understanding of the power of Touchpoints, motivation to improve the Touchpoints they support, develop or deliver, and an understanding of how to do so."
- Hank Brigman
There's a customer experience revolution
Savvy companies are seizing the tangible benefits of being customer experience leaders. You probably see companies tout this commitment in their ads. Hank Brigman shares data, insights and tools as he informs, inspires and entertains.
Addressing hot topics
How to improve service, enhance loyalty and motivate advocacy are hot topics as businesses seek to differentiate and improve profitability. According to Brigman, customer-centric organizations are improving the quality and consistency of customer interactions - or Touchpoints - through Customer Experience Management (CEM).
Speaking topics include:
- The Customer Experience Revolution - Secrets from the Front
- Start to Differentiate Today - Improve Customer Experiences, Touchpoint by Touchpoint
- Lessons from the Fortune 100: Motivating Loyalty and Advocacy, Touchpoint by Touchpoint
- The Secret Recipe for Improving Customer Experiences - Hank's, "Five Critical Customer Experience Questions"
- Viva La Touchpoint: Why You Must Join The Customer Experience Revolution
- Driving Key Metrics Higher through Improving Customer Experiences
- Real Improvements Based on Measuring Customer Experience in Real Time
Insightful and actionable, audiences embrace Hank's presentations:
"One of the best I've attended."
"I improved Touchpoints that day."
"Very professional, very thorough."
"Very articulate; framed very well and presented in a logical manner."
"Was very informative and easy to follow."
The Touchpoint Guru sharing Fortune 100 experiences
Brigman shares his knowledge as a CEM pioneer, innovator and expert through
- Keynote addresses
- Interactive breakout sessions and workshops
- Corporate workshop series
He discloses the principles he has applied to improving the customer-centricity of both small and prominent companies, including multiple firms in the Fortune 100.
Event hosts rave
"Hank Brigman is a dynamic and engaging speaker. He held our audience's attention with rich content and relevant stories during our annual day-long Marketing Education forum. He is a pleasure to work with and the evaluations of his presentation were outstanding."
To your customers, you are your Touchpoints
Cumulatively, Touchpoint experiences form the foundation of your prospects', customers', employees' and partners' relationships with your company - Touchpoints reflect your brand.
Keynotes that deliver insights and tools attendees and organizations can apply
Brigman's insights are valuable and applicable to both individuals and organizations. Individuals will relate to the stories that highlight the power of the common Touchpoints they deliver. Organizations will better understand the importance of Touchpoints and how Brigman's Customer Experience Management principles and methods can be applied to improving the quality and profitability of key relationships. Everyone will leave with tools that can be immediately applied.
Audiences large and small, local and international have benefited
Speaking to audiences from dozens to thousands, Brigman speaks locally and internationally. Experienced in speaking to multi-lingual audiences, Brigman has served as master of ceremonies for two prominent international conferences held in China. Co-produced by The People's Daily, each conference featured about 2,000 attendees.
Workshops drive Touchpoint improvements
Brigman's interactive and dynamic Touchpoint Optimization Workshops™ have been a hit. Whether as a breakout session for an international association of marketing professionals, or as a series of workshops at each international sales office of a $5 billion dollar division of a Fortune Five conglomerate, the Workshops drive improved customer experiences.
Speaking Fee: Call 415.258.8524 or email hbrigman@touchpointguru.com
Travels From: San Francisco or Oakland, California
For more information
View Frequently Asked Questions or download HankBrigman1pager
Contact Hank today
Direct: 415.258.8524
Email: hbrigman@touchpointguru.com
Web: www.touchpointguru.com
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News
Brigman to give keynote at Direct Marketer of the Year Award ceremony in The Netherlands.
Brigman receives rave reviews of two-day "how to" workshops on CEM implementation in both Singapore and Kuala Lumpur, Malaysia.
"This is the most valuable training in Service Excellence I have attended over my 15 years in the industry. It fits those who are hungry to learn directly from a guru who has walked the talk!"
Definitions
(click to display)
Customer Touchpoints
Customer Experience Management
7 Stages of the Customer Relationship Lifecycle (CRL)
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