tagline
video
Video: Maximizing Ability to Get & Keep Customers.
Time: 4:23
Site Map

Subscribe

Sign up for Hank Brigman's periodic Touchpointer™ newsletter of tricks, secrets and stories from the front lines of CEM.  As a Touchpointer subscriber you will also receive notification of the release of his upcoming book, Touchpoint Power!:
Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon
Email Address
safe_subscribe_logo
For Email Newsletters you can trust

News

Named Expert to Track
Hank Brigman has been named by Cindy Wexter as one of 25 customer service experts and influencers to track. Track Hank on

facebooktwitterlinkedinyoutube

Success with Fortune 50 companies

Hank Brigman has now helped five companies in the Fortune 100 get & keep more customers. BTW, he also helps small companies and practices.

 

Finland Keynote

Hank Brigman’s recent Helsinki keynote drew raves from attendees, organizers and sponsors. Contact Hank about presenting at your next event.

Definitions

Touchpoint

Each physical, communication, human and sensory interaction with, and within, your organization.

Touchpoint Principle

The ability to get and keep desired customers and employees is enhanced by consistently delivering Valued Touchpoints™.

Valued Touchpoint™

Standardized interaction that is customer-centric while advancing the organization’s values, identity and strategy, and the touchpoint’s goal(s)

Member

lg_nsa_sm

Contact

Hank wants to hear from you, contact him today;
Direct: 904.466.1805
Email: Hank@TouchpointGuru.com

im_hankbrigmansigprint-1

Speaker:

Consultant:

How Brigman delivers
value across Customer
Experience strategy, implementation and/or measurement.

Author:

Blog:

FAQs:

Bio:

Consultant | Speaker | Author | Clients | Press Room | Bio | Contact us | FAQs | Touchpointer | Hank Brigman's One Sheet | Resources | Privacy Policy | Site Map | .
 © Copyright 2010 Touchpoint Guru. All rights reserved.