Click HERE to see a short demo video of one of Hank Brigman’s keynote speeches.
An experienced international speaker comfortable on any stageW. H. "Hank" Brigman has entertained, educated and motivated audiences from New York to Singapore, San Diego to Amsterdam, Dallas to Kuala Lumpur, Orlando to Toronto, Miami to Helsinki, and from Chicago to Shanghai.
Hank’s message of customer-centricity, touchpoint by touchpoint, has resonated with audiences as intimate as 25 and as vast as several thousand. Hank is a qualified member of the National Speakers Association.
Click here to see a short demo video in a new window: http://www.youtube.com/watch?v=MO2W3cnayvM
Event host raves
-Robert F, Legal Marketing Association
Customized to your needs and those of your audience
The presentation that Hank gives isn’t his, it’s yours. Hank Brigman will engage you, your organization and attendees to fully understand what it is you seek to accomplish and how best to do so. “Relevant” applies to his stories and concepts and how he weaves them into your world. Of course Hank does not sell from the platform.
Another event host raves
“Pleased with Hank’s enthusiasm and support - we will be delighted to work with Hank again for future conferences.”
-Sherry Long, Programme Director, Pacific Conferences
"This is the most valuable training in Service Excellence I have attended over my 15 years in the industry. It fits those who are hungry to learn directly from a guru who has walked the talk!"
-Ng Sua Keong, Head, Customer Management, Centre for Innovation and Enterprise
"Hank was an extremely passionate & professional presenter. He delivered valuable and applicable strategies and tools."
-Cehra Duval, Aspect
"Provided me with a practical set of tools that could be applied immediately within the workplace to the most simple to the most complicated customer experiences."
Click here for a short demo video: http://www.youtube.com/watch?v=MO2W3cnayvM
Value well beyond the “thank you”
Hank Brigman’s presentation value will live long after he thanks the audience, host and event planner. Brigman provides insights, tools and methodologies that each attendee will find easy to apply. His follow-up can include a variety of options to maximize his long-term impact. Brigman expects your organization to reap a positive ROI from his work.
Customer Experience is HOT
How to improve service, enhance loyalty and motivate promoters are hot topics as businesses seek to differentiate and improve profitability. Accordingly, Brigman brings stories and antidotes from the front lines of Customer Experience Management to entertain, educate and motivate. But it isn’t all about interesting stories. It is about helping attendees, whether individuals at an association meeting or employees from a single organization, improve their customer-centricity. Brigman will help each understand what they need to do differently when they get back to work, motivate them to do so, and give them the tools to succeed.
Back by Popular Demand Topics include:
What type of speaking programs does Hank Brigman offer?
Hank Brigman offers three distinctive and customized programs to meet different needs.
Keynote addresses. Whether for a corporate conference or an association's expo or conference, Brigman will inform, educate, inspire, entertain and push attendees to think. If you seek a keynote who can share insights into a white hot topic and emerging trend while providing practical "how to" suggestions and tools, Brigman delivers. His keynotes bridge the theory - actionable gap. Attendees will understand the drivers behind the customer experience revolution and leave with ideas and tools to immediately improve customer experiences, whether on an individual, departmental or enterprise level.
Breakout session programs. At your corporate or association conference, Brigman can conduct interactive breakout sessions geared around how to apply Customer Experience Management (CEM) principles to improving customer experiences and Touchpoints. Perfect for sales, marketing, customer service and research professionals and organizations seeking to improve the quality and profitability of customer, partner and employee relationships.
Workshops: Through interactive workshops Brigman facilitates establishing an understanding of the process for building a customer-centric department or organization. Participants leave with their own action plan for immediately improving customer experiences and touchpoints.
A Pleasure with which to Work
Hank Brigman walks the customer experience talk. He provides the customer service you would expect from one of the industry’s pioneers. He often greets attendees at the door, always makes a point of going booth to booth to thank exhibitors, engages with and thanks sponsors, and makes himself available for meetings with event VIPs. Hank Brigman is laser focused on helping to maximize the success of the event.
Click here to view Hank Brigman's One Sheet.
Click here to view a short demo video in a new window: http://www.youtube.com/watch?v=MO2W3cnayvM
Travels from: Jacksonville, Florida, USA
“His outstanding presentation skills are evident as he captivates the audience with both style and substance.”
"One of his strengths is that he generates a level of excitement among attendees that heightens both attention and retention."
- Brian H.
As a speaker, Hank Brigman guarantees satisfaction.