"The purpose of business is to get and keep customers."
What’s holding you back from getting or keeping more customers?
|Hank Brigman leading a CEM workshop in Kuala Lumpur, Malaysia|
A huge barrier to success for most organizations is that they haven’t defined their Experience Strategy. As a result, they run around putting out customer experience fires and feeling that they never really get on top of the customer experience issue. Kind of like the old boardwalk game of trying to whack moles as they pop up from different holes. Even if you hit one, they keep popping up, and you don't know where the next one will pop.
Services geared to help you get & keep more customers through your chosen Experience Strategy
Hank Brigman’s services cover strategy, implementation and measurement. A key to his success is helping organizations understand which Experience Strategy best fit their position and needs. Then it is all about applying your Experience Strategy through his proven implementation model. The model is design to enable your organization to "live" the Touchpoint Principle across all customer Touchpoints, creating a competitive advantage.
Touchpoint Principle™: The ability to get and keep desired customers and employees is enhanced by consistently delivering Valued Touchpoints
Valued Touchpoint™: A standardized interaction that is customer-centric while advancing the organization's Values, Identity and Strategy, and the touchpoint's goal(s).
The implementation model
The Touchpoint Principle is universally applicable
Coaching an economical option
With budgets always a challenge, ask Brigman about his coaching services. Tap his experience via tele-coaching sessions to save time, effort and resources in your Customer Experience Management efforts.
The benefits of building the three competencies of Identity, Intelligence and Consistency are significant
Living the Touchpoint Principle through consulting, coaching, or both
Through consulting, coaching or speaking, Brigman guarantees your satisfaction.
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